About the role
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is within the American Airlines Credit Union. The role is responsible for providing excellent service to members and front-line staff with loan file maintenance adjustments, servicing ancillary products, maintaining credit bureau reporting, resolving and responding to credit bureau disputes, record corrections/clean up, and additional servicing needs.
What you'll do
Answer Department ACD calls
Process credit disability and life insurance claims
Process collateral protection insurance
Process GAP Claims
Provide follow up documentation or information requested for insurance claims
Process modifications and corrections for consumer loans
Facilitate credit insurance premium processing, including reviews of exception reports
Perform Credit Bureau file maintenance
Research and resolve errors for consumer loans
Research and resolve member credit bureau disputes and ensure responses comply with regulatory requirements
Process loan adjustments and corrections
Test servicing systems functionality
Assist with other Servicing department duties
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications- Education & Prior Job Experience
High School diploma or GED equivalency
Preferred Qualifications- Education & Prior Job Experience
One or more years of Credit Union or financial institution experience
Previous customer service experience
Skills, Licenses & Certifications
Skilled in Microsoft Office software (e.g.…
