About the role
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Location: Remote
Job Schedule: 9/80: Employees work 9 out of every 14 days- totaling 80 hours worked- and have every other Friday off
Job Description
The Wescam USA (WUSA) team is looking for an In-Service Customer Coordinator (ISAC). The Customer Coordinator function takes and processes communications by telephone, internet, and correspondence from customers and representatives. Enters and maintain database records of customer profiles. Prepares and maintains status reports. Acts as liaison for customers. Maintains knowledge of company products and customer service processes.
The ISAC must always project a positive image of our department and company that will meet our customers’ highest expectations of service and support of their L3Harris Technologies equipment.
This ISAC will be proficient in their role and be able to work under limited supervision. A successful candidate for this role will have effective communication with colleagues on matters requiring explanation or providing information. Excellent communication, relationship building, and problem-solving skills are a must. The ability to interface well with demanding customers is essential, as well as effective coordination with co-workers across the extended worldwide organization. The best ISAC’s are strong team players and customer focused. The ISAC must work independently and can be relied upon to make difficult decisions that will affect the sustainment of mission critica…
