About the role
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Manager, Baggage Operations is responsible for leading and overseeing baggage performance at London Heathrow (LHR), including baggage make-up, transfer baggage operations, baggage reporting, and process optimization. This role leads operational leaders and cross-functional teams while driving performance improvements, operational excellence, and strategic partnerships with vendors, airport stakeholders, and Joint Business partners. The position plays a critical role in ensuring station baggage performance goals are achieved and exceeded through effective leadership, data analysis, process enhancement, and operational accountability.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Leadership & People Management
Lead, coach, develop, and support a team of operational leaders responsible for baggage operations.
Conduct performance management activities, including coaching, counseling, performance reviews, and development planning.
Foster a culture of accountability, safety, collaboration, and continuous improvement.
Build and maintain effective working relationships across departments, vendors, and business partners.
Operational Excellence
Own and drive overall baggage performance at Heathrow, ensuring station goals and key performance indicators are met or exceeded.
Evaluate, recommend, and implement operational and process improvemen…
