About the role
Type of vacancy: Regular
City: Amsterdam
Hours: 32-40
Education: Mbo
Apply before: 10/02/2026
Introduction
What do you think of when you think of 'customer service'? Hanging on the phone for minutes waiting for help, while being forced to listen to music? Then you've never spoken to our customer service heroes! They can't wait to help passengers with questions about their trip with KLM. Are you also full of energy, wanderlust and customer friendliness? Become a travel troubleshooter at Cygnific!
What are you going to do?
Your role at KLM:
As a customer service representative, you are the ears and voice of KLM. You assist travelers by phone with inquiries regarding damaged, delayed, or lost baggage—whether at Schiphol Airport or international airports. You also proactively contact passengers regarding next steps and update their case files. You quickly find suitable solutions for any issue and, whenever possible, go the extra mile to exceed passenger expectations.
Your onboarding
To ensure you are well-prepared for your new job, you will start with a paid training program. You will begin by handling tasks related to our baggage services, for which you will receive specific training. During this 13-day course, you will learn all about our CRM (Customer Relationship Management) systems and be introduced to topics such as artificial intelligence. You must be available full-time during this training period. After the training, you can choose whether to work 32, 36, or 40 hours a week. Even after training, you can always turn to your colleagues for questions or assistance; our troubleshooters are also there to support you!
Your profile
You have at least a HAVO or MBO 4 diploma.
Preferably you have experience working in a call center or customer service.
Dutch and English come fluently from your mouth and keyboard (must).
You understand how (complex and technical) computer systems work.
You have an affinity with KLM, a talent for teamwork and an international outlook.
You are willing to work irregular shifts and sometimes work on weekends.
During the training you are available 40 hours per week (after two months you can continue to work 40 hours, but 36 hours…
