About the role
There are 2 main missions:
2-1 Customer & Quotation Management: The FACE Officer handles engine/OVS quote
requests and supports outside sales with customer inquiries. He/She ensure all
documentation is accurate, respond promptly to shipment needs, and provide excellent
customer service.
2-2 Operational Management: The FACE Officer ensures the smooth handling of aircraft
engine coordinating with all the stakeholders involved. They work closely with branches,
AOG desks, monitor shipment flows, and contribute to quality and process improvement
initiatives.
Location
Route de l’Arpenteur – Zone d’entretien
95722 ROISSY CDG CEDEX
France
Job Reponsibilities:-
Customer Relation Key Outcomes:
Answer & Handle customer engine quote requests
Provide accurate multiple shipping solutions in a prompt manner
Negotiate with suppliers (airlines & truck companies) & internal network (FXL network) if necessary to provide the best rates
Representing the client to carriers and FXL network
Inform the customer in real-time
Provide excellent customer service
Track & identify trends & opportunities
Monitor sales margins
Strict compliance of Aero-Lift rules
Operational Key Outcomes:
Update operational instructions for Hand-Over to Branches
Adhere to client-specific operational procedures (SOP)
Work closely with FXL Branches on each engine file
Monitor engine files in F.A.S.T in accordance with KPIs
Ensure the green-light process is being followed (engine checklist & pictures completed with truck companies & updated in F.A.S.T)
Control administrative documents, forms related to the transport of goods, and content.
Support issue resolution and manage dispute cases.
Inform Global Product Manager of any required IT updates (ex: engine catalog, airlines database…)
External Interactions:
Customers (External and/or FedEx Airlines)
Carriers
Suppliers
Internal Interactions:
Global Engines Product Manager
FACE Manager
AOG Desk Manager
AOG desk Supervisor
AOG Back Officers
FXL Network organization & branches (Sales, Pricing & Operational Teams)
Requirements:-
Knowledge:
Business English (read, written, spoken)
Knowledge of Aerospace Logistics (specifically in aircr…
