About the role
Job Title
Service Manager - Move to Solution
Professional Services has been a key growth driver for the Airlines Business Unit, delivering over 20% year-on-year growth. To build on this expertise, TU Services have been created to support the growth of the new services organizations in the different business lines and expand Amadeus reach with a strong focus on transversal services offerings.
To support this transformation, a transversal Services Solutioning and Practices team has been created to develop and execute a cross-vertical Professional Services offering. This group is organized into Practices.
Within this context, the Services Practice Manager, will contribute to defining strategy, driving growth, and ensuring operational excellence across service offerings, sales support, solutioning, and delivery oversight.
This position is opened to support the Move to Solution strategy definition from the Professional Services angle. This person will have a strategic role building the relation with Airlines (Nevio), TRD (Universal distribution) and Navitaire (Stratos) to define the new joint approach to bring solutions to the market. The main objective will be to analyze the opportunity and define the offering that could benefit to the different Business Lines.
Main Responsibilities
Contribute to the definition and execution of solution strategies in collaboration with Product Management and Business Lines, including expanding approaches across different areas of the organization
Support the development of Practice strategy, including roadmap, financial objectives, and identification of service market opportunities
Define and evolve service offerings, including value proposition, pricing, go-to-market approach, and supporting materials for commercial teams
Partner with Sales, Account Executives, and Delivery teams to support go-to-market activities, pipeline development, deal qualification, and customer engagements
Lead solutioning activities for customer opportunities, ensuring alignment between business needs, delivery feasibility, financial objectives (profit and loss – P&L), and associated risks
About our ideal candidate
Proven experience in product mana…
