About the role
Join Jet2holidays' Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.
We have a fantastic opportunity to join Jet2holidays as a Resort Team Leader. In this role, you will play a vital part in leading a team of Airport and Resort Representatives who are responsible for delivering outstanding customer service and enhancing our customers' airport, transfer and holiday experience. You will Work As One Team with internal and external suppliers and stakeholders and Take Responsibility for your teams' performance by regularly reviewing Management Information (MI), customer feedback and operational data to identify opportunities for improvement and implement action plans.
What can we offer you?
We offer our valued colleagues a range of benefits including:
Local employment contract via our local agent
Competitive salary
Monthly Car Allowance
Coaching, development & career progression across Jet2.com & Jet2holidays
Recommend a Friend bonus scheme
What will you do in the role?
Supporting your manager, you will Work As One Team with internal and external stakeholders to ensure your teams deliver VIP industry-leading customer service throughout every stage of our customers' holiday experience, from arrival at the airport through to their time in resort and return journey home.
You will be provided with comprehensive training to ensure you:
Create Memories for our customers by analysing MI & Customer Feedback daily to drive results and improve CSAT’s and OTP performance as needed.
Take Responsibility for investigating and resolving customer escalations, operational challenges, flight disruptions, serious incidents and emergency situations using our in-house digital systems.
Create and issue monthly rosters alongside our UK-based Planning Team in line with SLA requirements and budgets and support performance management activities, including coaching, development, recognition and HR-related processes.
Be Present for your teams by hosting regular in-person and virtual team meetings, delivering training for new and existing colleagues, and conducting monthly performance and welfare 1-1s.
Work as on…
