About the role
Job Description
Job Purpose
Support the development, execution, and day-to-day management of partnerships that allow customers to convert points from banks, wallets, fintechs, aggregators, and other loyalty programs into Maharaja Club Points.
This role is responsible for partner onboarding, offer deployment, campaign coordination, and performance tracking, enabling the growth of Air India’s non-airline mileage inflow ecosystem.
Key Accountabilities
Partnership Management & Execution
Support the Senior Manager in managing existing point conversion partnerships across financial and loyalty ecosystems.
Coordinate the execution of partnership campaigns, offer updates, and communication flows.
Maintain strong operational relationships with partner account managers and internal stakeholders.
Onboarding & Integration Support
Work with tech, legal, and finance teams to support the onboarding of new conversion partners.
Assist in integration testing, reconciliation processes, and backend coordination for go-live.
Maintain detailed records of partner deliverables, milestones, and commercial arrangements.
Campaign Activation & Monitoring
Assist in planning and launching promotional offers (e.g., bonus miles, limited-time multipliers) to drive conversions.
Coordinate with marketing and CRM teams to deploy partner communications and member journeys.
Performance Tracking & Reporting.
Maintain trackers for key partner metrics including transaction volumes, engagement rates, and conversion trends.
Prepare regular reports and dashboards for internal reviews and partner meetings.
Monitor campaign performance in real time and recommend tactical adjustments if needed.
Support post-campaign analysis with insights and optimization suggestions.
Process Management & Issue Resolution
Ensure operational SLAs are met across reconciliation, member fulfillment, and issue management.
Coordinate with customer support and backend teams to resolve member or partner concerns related to conversions.
Document recurring issues and support continuous process improvement initiatives.
Market Scanning & Competitive Research.
Stay updated on loyalty trends, partner activations by compe…
