About the role
Job Title
Digital Marketing Manager (Hospitality) PURPOSE OF THE ROLE
The Manager, Digital Marketing & Metasearch Performance, is responsible for guiding and supporting a team of Performance Strategists and Analysts, providing training, development, process improvements, and assistance in client-facing engagements and digital innovation initiatives.
A key focus of this role is building effective relationships with cross-functional stakeholders to streamline processes and accelerate request delivery. You’ll bring expertise in digital marketing, support broader team initiatives, and oversee the full lifecycle of client accounts—from strategic planning and campaign activation to ongoing optimization. The role also provides consultation on day-to-day account management and clients at risk. This position reports to the Director, Digital Customer Delivery, ASPAC.
MAIN RESPONSIBILITIES
Support the team in managing at-risk clients through calls, emails, and occasional in-person meetings. Present results, discuss strategic campaign options, and strengthen overall client relationships.
Partner with the Commercial team (Directors of Sales and Sales Specialists) to coordinate and deliver media plans for new and renewing clients, and identify opportunities for growth.
Provide input for new sales presentations, RFP (Request for Proposal) responses, and Deal Desk requirements.
Track and monitor team KPIs (Key Performance Indicators), ensuring regular communication, coaching, and support to improve performance.
Promote adherence to best practices and established processes.
Manage team workflow and capacity to meet SLAs (Service Level Agreements), balance workloads, set clear goals, and ensure new clients can be onboarded efficiently without additional headcount.
Support team growth and encourage engagement, fostering development and maintaining a positive, inclusive environment.
Relevant Experience
Proven experience in digital marketing, managing client portfolios and campaign activities or a related field
Experience across digital media platforms; hospitality industry knowledge helpful but not required.
Proven experience and/or knowledge in digital media channels,…
