About the role
Location: Austin, United States of AmericaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Austin, TX - Hybrid (3 days a week)
Position Summary
We are seeking a Site Reliability Engineer to ensure the high level of service and operation excellence for the development of the innovative and ambitious Telecommunication solution (high availability, strong performance constraints) deployed in the public cloud. This product requires the establishment of a product specific SRE team.
Essential Functions
Automation & Infrastructure as Code: Design, build, and maintain scalable infrastructure using tools such as Terraform, Ansible, and Kubernetes. Develop automated CI/CD pipelines via GitLab to reduce manual toil.
Availability & Reliability Engineering: Define and monitor Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Manage "Error Budgets" to balance the velocity of new features with the stability of the platform.
Incident Management & On-Call Support: Participate in 24/7 on-call rotations to provide emergency response and perform deep-dive troubleshooting for production issues.
Performance & Capacity Planning: Conduct system performance analysis, identify bottlenecks, and perform capacity planning to ensure the infrastructure can handle growth and peak loads.
Observability & Monitoring: Implement and refine symptom-based alerting and comprehensive monitoring strategies using platforms like Datadog to ensure high visibility into system health.
Continuous Improvement & Postmortems: Lead blameless postmortems after incidents to identify root causes and implement long-term technical fixes to prevent recurrence.
Security & Compliance Coll…
