About the role
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together. Description
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Job Overview and Responsibilities
The Manager – Deferral Management provides leadership and direction to the Deferral Management planner group on a shift basis. Leads a team responsible for researching open deferred maintenance items to ensure technical content and scope identification are complete to support the operation. Must have understanding of aircraft systems and possess skills diagnosing aircraft system defects. This position also requires a technology-based mind-set able to develop, test, implement and train the Deferral Mgmt. Planning Team on current and new trouble shooting tools. Manages team’s performance against goals/metrics. Trains and mentors team for improved performance. Utilizes data analysis to ensure the appropriate priority of MEL items and items impacting the customer experience. Collaborates and partners with internal/external stakeholders to problem solve and align work priorities. They lead a represented work group (IBT) and are required to have excellent knowledge of the IBT contract and the rules and regulations.
Manages a team of Specialist – Deferral Management to prioritize administration of deferred open items
Consistently monitors the data and provides direction to the team to ensure the achievement of team metrics / goals
Collaborates with the Senior Manager to review daily critical items and maintains a consistent path of communication to share team accomplishments, potential barrie…
