About the role
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
Lead the strategy and execution for select Gen AI and Agentic AI use cases focused on Customer Experience and Commercial initiatives, ensuring end-to-end delivery of strategic or high ROI projects.
Provide support, governance, share learnings, and best practices for broader Gen AI and Agentic AI efforts across both Customer Experience and Commercial teams.
Collaborate with Gen AI, OR and Data teams in IT and the leaders across Customer Experience and Commercial to develop and execute the long-term AI strategy and roadmap.
Contribute to prioritization of initiatives and help establish governance as part of the main responsibilities.
This role is part of the Digital Customer Experience team within the Customer Experience group.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Lead, mentor and coach Product Owners (direct reports) enabling further growth and success
Influences stakeholders on the Product Strategy aligned to the Product Group (our portfolio)
Utilizes technical knowledge such as A/B testing, product architecture, continuous deployment process, DevOps practices, data models and analytics, querying languages, tools supporting automation/metrics and other technologies in support of the products/services owned
Uses data to define baselines, measures outcomes, share insights, order backlog items
Understands and supports resolut…
