About the role
Responsible for coordinating and managing customs clearance activities for import and export shipments. You will ensure compliance with customs regulations, maintain accurate documentation, and provide exceptional customer service to our clients
Review customs documentation, including invoices, bills of lading, packing lists, and import/export permits
Communicate and collaborate with customers, freight forwarders, and government agencies to gather necessary information, resolve inquiries, and address customs-related issues
Liaise with all regulatory bodies to facilitate the customs clearance process and resolve any issues that may arise
Stay up-to-date with changes in customs regulations, trade agreements, and tariff structures to ensure compliance and provide accurate advice to customers
Ensure accurate and timely submission of customs declarations and maintain proper documentation in compliance with oraganization policies and regulatory requirements
Collaborate closely with internal stakeholders, including operations, customer service, and sales teams, to ensure smooth and timely customs clearance processes
Provide exceptional customer service by proactively addressing customer inquiries, resolving issues, and ensuring customer satisfaction
Minimum Education
Secondary education or equivalent
Minimum Experience
• At least two (2) years of relevant work experience
• For Associate level, no prior experience is required
• For Senior level, at least four (4) years of relevant work experience is required
Knowledge, Skills and Abilities
• Strong knowledge of customs regulations, procedures and trade compliance
• Working knowledge of Microsoft Office & PC
• Strong interpersonal and problem-solving skills
• Proven expertise in planning & organizing, with a strong accuracy & attention to detail
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age…
