About the role
Business Analyst – Workforce Optimization (BRU/LGG)
WFS Belgium is strengthening its Workforce Optimization team with a Business Analyst who turns workforce data, operational workload and business requirements into clear capacity plans, actionable insights and measurable improvements.
Role Overview
You provide the analytical backbone of workforce planning for BRU and LGG. You maintain workload profiles, translate demand forecasts into staffing requirements, build reliable workforce dashboards and support leadership with evidence‑based decision-making. You help mature workforce planning beyond roster production by improving data quality, planning standards and continuous‑improvement practices.
Key Responsibilities
Workload Profiles maintain and improve, translating flight schedules, volumes and SLAs into staffing needs.
Capacity Planning across long-, medium- and short-term horizons, including heads/FTE modelling, seasonality, leave, training and recruitment scenarios.
Build dashboards and recurring KPI reporting on productivity, overtime, absence, roster efficiency and plan‑vs‑actual.
Develop business cases and scenario analyses with quantified operational and financial impacts.
Strengthen planning compliance with Belgian labour rules, CAOs, rest requirements and internal policies.
Improve workforce‑data quality across OWS, EasySecure, SAP SuccessFactors, Power BI and related systems.
Lead structured continuous‑improvement analyses using Lean Six Sigma methods.
Support planners and operational teams by embedding analytical insights into roster construction and execution.
Measure and improve forecast accuracy through systematic forecast‑vs‑actual reviews.
Provide cost‑to‑serve insights for customer, SLA and contractual assessments.
Identify automation opportunities using Power Platform and responsible AI‑assisted analysis.
Expected Deliverables
Updated and version‑controlled workload profiles for BRU and LGG.
Reliable capacity plans with risks, constraints and scenario ranges.
Clear KPI packs and management summaries.
Business cases supporting operational, financial and organisational decisions.
A prioritised improvement portfolio with measurab…
