About the role
Role Introduction
Reports to: Head of IOC
Cathay has established Integration Operations (IOP) with the vision to “orchestrate and deliver operational and safety excellence to enable Cathay to become the world’s most efficient and reliable airline”.
Within IOP, the purpose and mission of the Integrated Operations Centre (IOC) is to deliver and execute the schedule on the day of operations to ensure the safe, efficient and on-time movement of our aircraft, crew and customers.
The purpose of this role is to strengthen the effectiveness, readiness, and performance of the IOC by providing end‑to‑end ownership of operational performance improvement, operating model evolution, and digital enablement across Operations, Crewing, and Tactical Planning.
Key Responsibilities
IOC Performance Ownership
Own the end‑to‑end performance framework for the Integrated Operations Centre (IOC), translating operational outcomes into actionable insights and driving measurable improvements in On‑Time Performance (OTP), disruption recovery, and network resilience
Cross‑Divisional Integration & Alignment
Act as the primary integrator across Operations, Crewing, Hub Operations and Tactical Planning, ensuring alignment of priorities, processes, and decision‑making to enable cohesive and effective day‑of‑operations execution
People Capability & Role Effectiveness
Assess the effectiveness of Controllers, Co‑ordinators, and Duty Managers, identify capability gaps, and work with Quality & Training to drive targeted development actions that strengthen IOC decision quality and execution
IOC Operating Model & Process Authority
Lead the continuous evolution of the IOC operating model, governance, procedures, and manuals to ensure they remain fit‑for‑purpose, scalable, and aligned with Cathay’s operational and safety objectives
Operational Readiness & Change Enablement
Ensure IOC teams are operationally ready for system enhancements, schedule changes, new routes, fleet introductions, and abnormal scenarios through structured briefings, simulations, and readiness activities
Operational Risk & Assurance Leadership
Own and govern the IOC Operational Risk Register, ensuring emerging risks are i…
