About the role
Date Posted
2026-08-19 Country
Vietnam Location
VN-SG-HO CHI MINH-318-CUST ~ Tan Son Nhat International Airport ~ TAN SON NHAT INTL, Rm 3.18 (External Site) Position Role Type
Unspecified Operational Leadership
Lead the day-to-day technical operations and service delivery for Collins-managed airport systems across the assigned airports.
Ensure the continuous availability, reliability, and performance of all supported systems in accordance with contractual Service Level Agreements (SLAs).
Oversee incident, problem, change, and service request management to minimise operational disruption.
Provide operational leadership during critical incidents, system outages, and major airport operational events.
Participate in an on-call roster and provide management support during non-business hours when required.
Customer Management
Serve as the primary operational point of contact for airport management, airlines, and other customer stakeholders.
Develop and maintain strong customer relationships through regular operational meetings, monthly service reviews, and proactive communication.
Coordinate customer escalations and ensure issues are resolved within agreed service levels.
Manage customer requests for enhancements, additional services, and operational improvements.
Support contract delivery by monitoring customer satisfaction and identifying opportunities for service improvement.
Technical Operations
Provide technical leadership for Collins airport solutions, including CUPPS, AODB, FIDS, AirPlan, AirVue, and integrated airport systems.
Coordinate system maintenance, software upgrades, preventive maintenance, and operational health checks.
Ensure root cause analysis (RCA) is completed for major incidents and corrective actions are implemented.
Review operational trends, system performance, and recurring issues to improve service reliability.
Coordinate with Engineering, Product Support, Cyber Security, and Development teams for complex technical issues.
Team Leadership
Lead, mentor, and develop the local Managed Services engineers.
Ensure appropriate staffing levels, shift coverage, and resource planning to support 24×7 operations where applicable.…
