About the role
Location: Austin, United States of AmericaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Position Summary
The Data Center Operations Lead is responsible for leading day-to-day data center and infrastructure operations, ensuring the availability, reliability, and security of critical production environments. This role provides technical leadership, operational oversight, incident coordination, and continuous service improvement while supporting global infrastructure with dedicated coverage during U.S. business hours. The position works closely with engineering, cloud, security, and cross-functional teams to maintain high service availability and operational excellence.
Essential Functions
Lead daily operations of production data center and cloud infrastructure supporting global services.
Coordinate and manage major incidents, problem management, and operational escalations during U.S. business hours.
Ensure infrastructure availability, performance, security, and compliance with operational standards.
Develop and maintain operational procedures, documentation, and runbooks.
Drive automation and continuous improvement initiatives to increase operational efficiency.
Coordinate maintenance activities, upgrades, and change implementations with engineering teams.
Monitor infrastructure health and proactively identify operational risks.
Mentor and provide technical guidance to operations engineers.
Collaborate with Security, Network, Cloud, and Product Engineering teams to resolve complex infrastructure issues.
Participate in on-call rotations and operational leadership as required.
Track operational metrics, service levels, and capacity planning.…
