About the role
Norse Atlantic Airways is a low-fare, long-haul airline headquartered in Norway, transforming intercontinental travel with affordability and convenience. We connect bucket-list destinations in the United States, including New York City, Los Angeles, Miami, and Orlando to key cities across Europe. We also connect travelers to remarkable locations like Cape Town and Bangkok.
Founded in 2021, we are an ambitious, and fast-growing company in the aviation industry, driven by a commitment to innovation and excellence.
We're looking for a Ground Operations Systems and Training Manager to own the systems that keep our ground operations running - from departure control to weight & balance - and to train the people who use them, both internally and across our contracted service providers.
This is a full-time office based, permanent position base in London Gatwick.
Ground Operations Systems Management
Set up, deploy, configure, and test ground operations systems at new airport locations;
Maintain systems by identifying, recording, and escalating issues to the relevant provider;
Ensure systems remain correctly configured and business rules stay up to date;
Manage user access and permissions across all ground operations systems.
System Implementation, Testing & Support
Support IT and external suppliers with testing and implementation of system enhancements;
Create test flights in GoNow and iPort for product, policy, and procedure training;
Provide second- and third-line support for check-in, boarding, and disruption management;
Act as primary liaison for charter operations involving third-party systems or providers.
Training & Operational Readiness
Deliver system training and operational support for internal and external users;
Develop, maintain, and update training materials and user documentation.
Projects & Continuous Improvement
Represent Ground Operations on IT and business system projects;
Work with IT teams and external suppliers to identify automation opportunities.
Compliance & Performance
Liaise with regulatory authorities to obtain and maintain certifications, including iAPI, API, and PNRGOV;
Monitor ground handling agent performance via autom…
