About the role
This is an interview position.
To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High School Diploma or GED Equivalent
6 months FedEx customer service representative experience
Microsoft Word - Basic
Microsoft Excel - Basic
Ability to gain & maintain FedEx DG Specialist certification
Ability to successfully complete all basic and recurrency training.
EXCEL/LEAP candidates preferred
Good understanding of FedEx products, features of service, general operations
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High School Diploma or GED Equivalent
6 months FedEx customer service representative experience
Microsoft Word - Basic
Microsoft Excel - Basic
Ability to gain & maintain FedEx DG Specialist certification
Ability to successfully complete all basic and recurrency training.
EXCEL/LEAP candidates preferred
Good understanding of FedEx products, features of service, general operations
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Salaire
Détails Supplémentaires: Job posted 10/1; Job unposting 10/9
DÉNI DE RESPONSABILITÉ
Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assign…
