About the role
Date Posted
2026-09-21 Country
Philippines Location
PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4 Position Role Type
Onsite
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
To lead a Global Customer Service Team by planning, managing, and coordinating activities of Customer Service Representatives who are engaged in receiving, investigating, evaluating, and settling inquiries, complaints, and claims of customers and by acting as a liaison between customers and manufacturing, sales, field service, order processing, and accounting to resolve status, production, delivery, and billing inquiries.
Primary Responsibilities
To manage, recruit, motivate, retain and develop Customer Service Representative, covering our Global Aftermarket Services Customer base.
Create a service center environment where teamwork, empowerment and trust are encouraged through coaching, performance measurement and people development.
Support with on boarding and training requirements for new starters within the dept.
Develop positive relationships with Aftermarket Services Leadership team, acting as the Voice of the Customer.
Determine Aftermarket Services Global Customer Service Dept. resource requirements based on workload balance, considering existing and future expectations.
Drive continuous improvement and standardization within Global Customer Service processes, across all Aftermarket Services facilities.
Actively program manage internal departments (Supply C…
