About the role
Position Summary
The Airport Operations Crew provides award winning customer service to customers in the airport. The Crewmember checks-in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.
Essential Functions
Provide exceptional customer service
Conduct check-in process for customers via computer
Verify Customers’ personal identification
Tag, lift, and handle customer luggage
Announce flight arrivals, departures, and pre-boarding information via the public address system
Communicate with our customers to keep them constantly informed
Offer ancillary products to our customers such as “even more speed” and “even more space”
Coordinate various duties with coworkers and other departments to ensure proper handling of customers
Help prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.
Assist customers with special needs, e.g. customers who need assistance in boarding
Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)
Ensure and maintain a safe environment and operation
Other duties as assigned
Minimum Experience and Qualifications
High School Diploma or General Education Development (GED) Diploma
At least eighteen (18) years old
One (1) year customer service, volunteer experience or sales experience
Strong interpersonal and listening skills
Complete fluency in written and spoken English and Spanish
Must be able to adhere to JetBlue Uniform Policy Manual Standards
Valid Visa to travel to the United States of America
Able…
