About the role
1. Ensure all customers are provided with the best quality of food and service through cost effective and efficient management, assuring highest standards of service are in place.
2. Ensure that F&B operation is performed in compliance with the Company Service Standard including Hygiene and Safety practices.
3. Supervise direct reports by providing training, coaching, and regular feedback to achieve departmental objectives.
4. Manage customer complaints through proper investigation, implementation of corrective actions, and team awareness to prevent recurrence.
5. Maintain a dynamic rostering system to ensure adequate shift coverage is there, while minimizing overtime to ensure uninterrupted service delivery.
6. Responsible for implementing safe working practices and procedures in accordance with EKFC policies.
7. Gather and analyse customer feedback to identify areas for improvement and recommend actions that enhance service quality and customer satisfaction.
8. Apply the Quality Policy and Quality System established in accordance with ISO 9001:2008 international standards and executes all responsibilities according to the department work procedures while reflecting EKFC Quality Policy.
Education Qualification
Bachelor’s degree holder in Hotel Management (must have)
Work Experience
Minimum of 5 years of experience in the hospitality industry, with 1 years’ experience in supervisory role in 5-star environment
Experience and understanding of luxury hotel and stand-alone restaurant operations.
Knowledge of food safety regulations and hygiene protocols.
Skills
Proficiency in spoken and written English
Self-motivated and demonstrate sound leadership skills
A keen eye for opportunity identification and a high level of commitment to continuous improvement and adaptability to change.
Able to create personalized F&B experience
Strong organizational, multitasking skills and attention to detail.
Competent in Microsoft Office Applications.
Ability to maintain accurate records, manage inventory effectively, and follow established procedures and guidelines precisely.
