About the role
Hours: 40 per week.
Shifts: 05:00 to 14:00, Monday to Friday
Salary: £14.02 per hour. Premia paid for hours worked between 7pm - 10pm, and 10pm - 6am.
As an Operations Support Agent you be working in a fast paced environment and adhere to strict timelines.
You will be responsible for the following:
• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following FedEx processes, procedures and controls. As well as external regulatory requirements.
Scanning W/H and be trained in DG
You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.
Being part of the team you’ll ensure that customers' urgent packages get to the right place, on time. You will be providing customers a high quality customer service and making every experience outstanding.
Full training will be given along with a competitive salary and benefits package.
We also offer excellent career opportunities for those who are keen to progress in a supportive "can do" and rapidly expanding environment.
Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.
FedEx in the UK is Disability Confident ‘Committed’.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of…
