About the role
Overview Join Our Team at Wheels Up
At Wheels Up, we're proud to be a global leader in on-demand private aviation. As one of the largest companies in the industry and a strategic partner of Delta Air Lines – we are committed to making private air travel safe, reliable, and enjoyable. With a diverse fleet of owned aircraft plus a global network of trusted charter operators, we offer our customers access to the right aircraft for their needs and the ability to fly on their terms.
And it doesn’t stop at private flights. Wheels Up also provides freight services, safety and security solutions, and managed services to individuals, businesses, government agencies, and more. Regardless of how, when or where you want to fly, our mission is simple; deliver a premium, personalized aviation experience for every customer.
Responsibilities Role Overview: What You’ll Be Doing
In this role, you will coordinate the end-to-end execution of client trips by managing key operational details and ensuring flight itineraries are accurate and aligned. You will work closely with the Relationship Manager and internal teams to deliver exceptional day-of-flight experiences while handling any irregular operations with precision, care, and professionalism. This is a key role ensuring operational excellence and member satisfaction.
Your Key Responsibilities (Essential Functions)
Collaborate with assigned Relationship Manager to prepare and finalize accurate, high-quality flight itineraries
Coordinate off-fleet quotes using Avinode and internal processes, reviewing and confirming operational alignment
Conduct final quality checks on trip details, including catering, ground transportation, FBOs, and crew coordination, ensuring internal teams are informed
Send timely day-before and day-of-flight communications to clients, including confirmation emails and app updates
Proactively manage IROPs (irregular operations) by coordinating internally and communicating clear, and timely updates to the client
Serve as a central point of contact for last-minute changes, ensuring logistics are swiftly adjusted and clearly communicated
Maintain accuracy across platforms, documentation, and communicati…
