About the role
Qatar Airways is looking for an experienced staff to join our Card Processing team as a Card Processing Team Lead – Non-Digital based at our Global Business Services (GBS) operations in Ahmedabad, India.
This position will be primarily responsible for monitoring and managing the card collections and receipt accounting for non-digital sales channels including ATO/CTO/GHA. Supervise the process for cards and payments compliances, resolve the card payment related queries and clear the open bank reconciliation items for the assigned accounts. Develop and monitor the budget for the card processing charges, verify the card processing charges (MSC, FX cost, billing service providers). Responsible for monitoring the team performance against the defined KPI’s, SLA’s and the team objectives and targets, ensuring maximum stakeholder satisfaction and effective people management.
Responsibilities
Lead the service delivery of the Non-Digital Card Processing sub-unit, ensuring seamless operations, adherence to defined SLAs/KPIs, stakeholder satisfaction, and effective people management.
Coordinate with BPO partner for accurate accounting of receipts associated with the non-digital sales channel.
Liaise with internal and external stakeholders to investigate and resolve accounting exceptions related to non-digital card receipts, as identified by the BPO reports.
Prepare annual and monthly budgets for the Card Processing Unit, including card processing charges and associated costs.
Review and validate charges billed to the QR network using inputs from service providers and internal databases. Conduct monthly variance analyses and investigate significant deviations.
Maintain detailed statistics for the Card Processing Unit and prepare ad-hoc and on-demand reports for management review.
Provide support to station teams by addressing and resolving card processing queries within defined timelines.
Maintain and update master file for the card processing contracts, MSC rates, MID, etc.
Coordinate with service providers and internal teams to resolve disputes related to incorrect charges, debit balances, and pending issues.
Review, analyze and submit Card Transactions reports…
