About the role
Search Jobs
Job Cart (0)
View Job Cart Customer Service Agent - Melbourne (Part Time)
165207
Global Airports
Melbourne - CBD, Victoria
September 29, 2026
Apply
Add to Cart
Customer Service Agent- Melbourne (Part Time)
This role reports to the Manager Ground Operations. Customer Service Agents are responsible for championing customer service and safety on all Fiji Airways services throughout the customer's journey, including situations of irregular operations. Their goal is to achieve operational performance and revenue objectives.
KEY RESPONSIBILITIES
Greet guests with a warm and friendly demeanour, attending to their needs at check-in counters, departure gates, and arrival areas. Aid as required, including support for unaccompanied minors, elderly guests, and those with reduced mobility.
Efficiently process guest acceptance, including issuing boarding passes, checking identification, and verifying travel documents. Assist guests during the boarding process, ensuring adherence to security and safety protocols.
Assist guests with baggage check-in, collection, and tracking as needed. Resolve any baggage-related issues, including lost, damaged, or delayed luggage, following established airline procedures in conjunction with our global baggage services team.
Provide accurate and up-to-date flight information, including departure and arrival times, gate assignments, and flight delays or cancellations. Assist guests in navigating the airport, and familiarize them with Fiji Airways' Nadi Hub layout, services, and connecting processes to ensure a smooth journey.
Assist guests with booking or modifying flight reservations, upgrading seats, and managing travel itineraries. Process ticket sales, ancillary charges, seat upgrades, and handle payment transactions as needed.
Address guest complaints, concerns, and disputes in a professional and empathetic manner. Seek prompt solutions to resolve issues and escalate matters when necessary.
Maintain awareness of security regulations and adhere to safety protocols at all times. Report any suspicious activities or potential security threats to the appropriate authorities.
Remain knowledgeable about emergency procedures a…
