About the role
Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.
What You Will Do
As a Clearance & Brokerage Training Specialist, you will strengthen the technical capability and operational readiness of Clearance & Brokerage teams by developing and delivering effective learning solutions. You will work closely with Operations, Quality, Compliance, and Subject Matter Experts to ensure employees have the knowledge and skills to deliver compliant, efficient, and customer-focused customs clearance services.
Job Responsibilities
Training & Capability Development – Design and deliver onboarding, technical, compliance, refresher, and role-specific training programs for Clearance & Brokerage employees.
Training Needs & Performance Analysis – Identify capability gaps by analysing operational performance, quality trends, process changes, compliance requirements, and business needs.
Learning Content Development – Develop and maintain training materials, facilitator guides, e-learning content, job aids, assessments, and knowledge resources.
Technical & Subject Matter Expertise – Serve as a subject matter expert on Clearance & Brokerage processes, customs regulations, import/export requirements, and operational best practices.
Training Effectiveness & Continuous Improvement – Measure learning effectiveness through assessments, coaching observations, operational metrics, and stakeholder feedback, and continuously improve training solutions.
Change & Implementation Support – Support new process implementations, system enhancements, business transformation, and operational changes through structured training, communication, and knowledge transfer.
Stakeholder Partnership – Partner with Operations leaders, Quality, Compliance, regional teams, and other stakeholders to align learning solutions with operational, business, and regulatory requirements.
Compliance & Operational Excellence – Promote adherence to FedEx policies, customs regulations, and industr…
