↗ Departures

Aviation jobs

Employer:Etihad Airways Posted:Last 24 hours

Clear all

5 live jobs · updated 2 hours ago

Sort:

Inflight Procedures Controller
NEW
Abu Dhabi, United Arab Emirates
Etihad AirwaysFull time
Inflight Procedures Controller Full-time Division: Revenue & Commercial Division Job Description Exceptional service is designed, not improvised. As Inflig…
Posted 7 hours agoCorporate & Administration
View role →
Project Officer
NEW
Abu Dhabi, United Arab Emirates
Etihad AirwaysFull time
Project Officer Full-time Division: Operations & Guest Experience Make an Impact Behind Every Customer Interaction At Etihad, every customer journey is pow…
Apply by 11 Oct 2026Posted 8 hours agoCorporate & Administration
View role →
Special Assistance Team Manager
NEW
Abu Dhabi, United Arab Emirates
Etihad AirwaysFull time
Synopsis The position is responsible for developing and maintaining Etihad Airways Special Assistance and humanitarian response capability, ensuring readin…
Apply by 11 Oct 2026Posted 8 hours agoCorporate & Administration
View role →
Riding Engineer
NEW
Abu Dhabi, United Arab Emirates
Etihad AirwaysFull time
Riding Engineer Full-time Division: Operations & Guest Experience Company Description At Etihad, we’re shaping the next decade of aviation. As part of our…
Closes todayPosted 10 hours agoAircraft Maintenance & MRO
View role →
Manager Crew Engagement
NEW
Abu Dhabi, United Arab Emirates
Etihad AirwaysFull time
Manager Crew Engagement Full-time Division: Operations & Guest Experience Inspire. Empower. Elevate. Are you passionate about developing people, driving en…
Closes in 2 daysPosted 12 hours agoCorporate & Administration
View role →

← Back to results

Project Officer

Etihad Airways · Abu Dhabi, United Arab Emirates

Apply on Etihad Airways Full posting

Field: Corporate & Administration
Contract: Full time
Location: Abu Dhabi, United Arab Emirates
Posted: 8 hours ago

About the role

Project Officer Full-time Division: Operations & Guest Experience Make an Impact Behind Every Customer Interaction At Etihad, every customer journey is powered by exceptional people, robust processes, and continuous innovation. We are looking for a highly analytical and proactive Project Officer to join our Contact Centre Business Improvement team. This is a unique opportunity to shape how knowledge, processes, systems, and operational improvements are delivered across our global Contact Centre network. Working closely with the Manager Business Improvement, you will play a key role in driving projects, enhancing knowledge management practices, supporting vendor performance, and delivering insights that improve both employee and customer experiences. If you enjoy solving complex challenges, working with data, improving processes, and collaborating with diverse stakeholders, this role offers excellent exposure and growth within a dynamic airline environment. What are the accountabilities Coordinates and monitors Contact Centre projects and business improvements across technology, processes, people, policies, and vendors. Supports vendor manpower services, technology deployments, and operational improvements with internal and external stakeholders. Engages stakeholders to review progress, validate requirements, manage relationships, and communicate project and Knowledge Base updates. Creates, maintains, and governs Knowledge Base articles and pre-written content for clarity, accessibility, and style compliance. Works with Operations, Quality, IT, and service providers to identify content gaps and improve Knowledge Base accuracy and usability. Optimizes Knowledge Base structure, records, content organization, and search to improve access, data integrity, and user experience. Manages monthly vendor Knowledge Assessments, including coordination, completion tracking, dashboard updates, reporting, and follow-up. Reviews Knowledge Base content for business relevance, operational needs, and compliance with Etihad policies and requirements. Documents business and technical requirements and uses operational data, customer insights, and best practice to recomm…

You apply on Etihad Airways’s own careers page. Aviyond never sits between you and the employer.

Inflight Procedures Controller

Project Officer

Special Assistance Team Manager

Riding Engineer

Manager Crew Engagement