About the role
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SENIOR VENDOR MANAGER, INSTALLER NETWORK (STARLINK)
Starlink is a revolutionary satellite constellation, delivering low-latency broadband internet around the world and bringing an unprecedented opportunity to significantly impact communities, businesses, and governments worldwide. The Starlink Installer team is seeking a Vendor Manager to own the authorized installer network for their region — building durable partner relationships, holding vendors to performance, and driving the operating cadence that keeps installations on time and customers satisfied.
This role will include some sourcing and partner onboarding, but the long-term focus is vendor management: developing installer partners, enforcing SLAs, owning quarterly regional budgets, and running a weekly metrics review that includes customer sentiment. The ideal candidate has a strong background working with service-providing vendors in consumer electronics, telecommunications, or technology, and a track record of building strategic channel partnerships — not just closing deals, but staying in the relationship and driving results after the ink is dry.
Success will require systems thinking, commercial judgment, and excellent communication skills. This is a special opportunity to work at the cutting edge of satellite technologies with a world-class team focused on connecting the unconnected.
RESPONSIBILITIES
Own the health of the authorized installer network in your region, acting as the primary relationship owner for strategic installation partners
Identify, assess, and establish partnerships with authorized installers aligned with business needs; negotiate and close partnership deals between SpaceX and installation partners as coverage and capacity require
Hold vendors accountable to contracted SLAs (quality, cycle time, coverage, customer experience) and drive corrective action when performance slips
Own the quarterly budg…
