About the role
Job Purpose
At the Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
Emirates, one of the world’s most awarded international airlines, operates across six continents and serves over 140 destinations through its hub in Dubai. The airline operates one of the most modern and efficient fleets, featuring spacious and comfortable Airbus A380, Airbus A350, and Boeing 777 aircraft.
Passengers flying with Emirates enjoy an exceptional onboard experience, with world-class products and services, regionally inspired menus and over 6,500 on-demand entertainment channels through ICE, Emirates’ award-winning in-flight entertainment system
Handle denied boarding situations including implementation of “Options” scheme and appropriate Compensation procedures (as per Emirates Policy) in order to retain customer confidence and loyalty.
Offer the full range of Emirates products and services to all passengers to maximise ticketing revenue.
Issue tickets, EMD/EBT make/amend reservations as and when necessary. Re-issue tickets and recalculate fares for passengers changing itinerary and make any additional collections as required.
Complete daily ticket sales returns and assist with banking duties as requested.
Handle rebooking of flights, accommodate and issue FIM’s in the event of disruptions for EK and other airlines and ensure a high standard of customer service is maintained at all times.
Assume responsibilities of the Ticket Desk Supervisors in their absence to ensure the Ticket Desk is operated efficiently and a professional ticketing service if provided to the passengers
Assist other Airport Services team members as and when required in a multi skilled work environment, to ensure a seamless and efficient customer service to passengers.
Undertake various administrative functions and other duties as directed from time to time by the Airport Services Ma…
