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UAE National Fire Service Programme
United Arab Emirates
Dubai AirportsFull time
UAE National Airport Fire Service Program If you are an Emirati National who wants to make a difference, join us and be part of our world-class Fire Servic…
Posted 11 months ago
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Case Manager Crew Relations

JetBlue · Jamaica, United States

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Field: Corporate & Administration
Location: Jamaica, United States
Posted: 2 days ago

About the role

Position Summary The Case Manager, Crew Relations will be responsible for an investigation caseload, and conducting an array of investigations from frontline investigations, such as, but not limited to Equal Employment Opportunity (EEO), discrimination, harassment, retaliation, hostile work environment, interpretation of internal practices and policies, federal, state, and/or local laws and regulations. This position will support positive employee engagement by providing guidance and recommendations to resolve crewmember and crewleader concerns. This role will work closely with the People Business Partners, Legal, Labor Relations, People Centers of Excellence, Compliance teams and business leaders to promote equity, company values, and accountability in the workplace and to respond appropriately and fairly to employee concerns. Essential Responsibilities Independently conduct prompt, fair, impartial, and thorough investigations into sensitive employee relations issues concerning allegations such but not limited to discrimination, harassment, retaliation, hostile work environment, from start to finish, including conducting intake, leading interviews, note-taking, gathering and analyzing evidence (electronic, physical, etc.), documenting findings. Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies. Objectively debrief People Business Partners, stakeholders and leadership on investigation findings. Ensure the completeness of full and fair investigations, and identify and articulate risk/reward recommendations and outcomes. Track, interpret and report on Crew Relations actions; proactively identifies issues and recommends appropriate solutions. In collaboration with People Business Partners, consult with crewmember and managers at all levels to provide guidance and recommendations related to disciplinary actions, performance, JetBlue policies, and other matters. Establish and develop relationships with crewmembers of all levels as well as People Business Partners. Discreetly handle sensitive and/or private information. Other duties as assigned. Minimum Experience and Qualifications Bachelor’…

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UAE National Fire Service Programme