About the role
About ST Engineering
ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.
Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.
About our Line of Business – Cloud and Data Centre Solutions
ST Engineering Cloud and Data Centre Solutions Pte Ltd provide all aspects of cloud management, services, and solutions, from initial setup and migration to ongoing operations and optimization. Services include engineering works to design, build and provide facility management service for mission critical environments such data centers, disaster recovery, and business continuity sites.
Together, We Can Make A Significant Impact
You will be part of the team responsible for the operational support of Authority's Service Desk and expected to work independently. Your primary responsibility is to ensure system functionality, availability, data security, and compliance with industry standards.
Be Part of Our Success
Provides level 1 technical support and responds to user inquiries via phone, email and ticketing system.
Hardware – installation, maintenance and troubleshooting.
Diagnose and resolve hardware and software issues for end-users.
Escalate complex issues to higher-level support teams as necessary.
Maintain and update service desk documentation and knowledge base articles.
Proactively identify and manage potential problems
Conduct regular checks to ensure all endpoints are patched to the latest version.
Conduct regular checks to ensure all endpo…
