About the role
Job Purpose
At Emirates, Strategic Planning is an essential part of our business and its success. We are a customer-focused organisation who is committed to developing comprehensive insights and recommendations to enhance our strategic operations. Our data-driven approach and dedication to quality drives our accomplishments and is demonstrated across our planning groups.
The role of the Market Research Analyst is to provide a full research service to the business by identifying, prioritising, designing and managing research projects by commissioning and supervising the fieldwork, conducting analysis and reporting the findings. In addition to that, the team partners with external data and insights technology providers to ensure a continuous pipeline of product and service ideas that will enhance customer experience. By having a full understanding of how the business operates, they will propose solutions and recommendations that the business can directly implement via presentations of qualitative/timely data to the Senior Management with regard to business opportunities and performance thus ensuring a high quality service to various departments within the Emirates Group. They will manage external suppliers to ensure the best deal and put quality control processes in place in order to ensure top quality services.
In this role, you will:
Manage, prioritise, and implement tracking research programmes for the business units that you are responsible for and ensure that pressing research issues are investigated and analysed and that findings and proposed recommendations are presented to Senior Management for their immediate consideration and action. Manage the costs on each project to ensure they are within the annual budget. Monitor and check the distribution and scheduling of surveys to ensure that respondents are not targeted more than once in the same month.
Identify, prioritise, manage and develop ad hoc projects for allocated departments across the Emirates Group and provide effective and valuable feedback in a timely and accurate manner to the Senior Management with an aim of highlighting issues and proposing solutions. Fully explore the data to provide new…
