About the role
Join Jet2holidays ’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.
We have a fantastic opportunity to join Jet2holidays as a Destination Manager in Hurghada. As a Destination Manager, you will hold the most senior role in the destination and play a crucial role in ensuring our customers have a seamless and enjoyable holiday experience. You will manage a team of Team Leaders and Customer Helper - Representatives, manage operations at the resort and airport, and work as one team with internal and external stakeholders to deliver outstanding service. You will take responsibility for your teams' performance by regularly reviewing performance metrics using Management Information (MI) reports and our digital systems to identify areas for improvement and implement action plans.
What can we offer you?
We offer our valued colleagues a range of benefits including: -
Local employment contract via local agent
Competitive salary, with annual pay review
Discretionary management bonus scheme
Monthly Car Allowance
Coaching, development & career progression across Jet2.com & Jet2holidays
Recommend a Friend bonus scheme
What will you do in the role?
Reporting into the Regional Manager who is based remotely, you will have overall responsibility for managing the planning, budgeting and delivery of the Jet2holidays service across Hurghada, producing strong performance and results ensuring you:
Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.
Managing costs and delivering against your budget and customer service metrics.
Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations
Be Present for your team and manage their performance by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings
Propose key busines…
