About the role
Position Summary
The Supervisor, Payroll is responsible for providing payroll delivery expertise that provides a service that meets current and future needs of JetBlue’s 26,000 U.S.-based crewmembers. The Supervisor, Payroll is responsible for the day-to-day operations in the Payroll Department and ensures payrolls are compliant, accurate, risk adverse and timely. The Supervisor is responsible for overseeing a team of crewmembers and co-managing/partnering with three (3) Payroll Supervisors.
Essential Responsibilities
Manage the processing of end-to-end payroll processes including reviewing team checklists and files for completeness including electronic time clock data management
Manage the day-to-day BAU activities of payroll specialists including the hotline, ticketing system and e-mail responses
Lead and mentor a team of payroll specialists across multiple locations, providing guidance, and leadership to ensure operational excellence
Review semi-monthly and weekly U.S. Domestic payrolls before final close of each payroll in accordance with Sarbanes-Oxley (SOX) compliance
Demonstrates knowledge of payroll legislation, tax, financial, regulatory and internal controls, governance, risk management and crewmember policy, including IRS/ requirements and other important payroll submissions
Manage payroll specialists to ensure all payments/files are processed in a controlled fashion whilst adhering to deadlines
Managing up and pull in subject matter specialist resources when required for conversations or deliverable creation purposes
Ensure the payroll service remains compliant with all relevant requirements, including controls, JetBlue policies, collective bargaining agreements (CBAs), regulations and legislation
Support the Payroll Transformation & Projects Team with the implementation of projects and change affecting the Payroll team, processes, and systems, ensuring no/minimal disruption to service
Ensure timely resolution of escalated or complex issues, requests for exceptions to standard processes, service delivery issues
Ensure that Risk Events or Issues are promptly reported to the Payroll Manager
Liaise with working groups to agree file timeline…
