About the role
General Information
Ref #
2600008R
Location
Poland-Wroclaw
Job family
Customer Service
Closing Date: 2027-12-31
Description
Description
Be part of the 5-star team. Join us in Wroclaw, Poland Contact Centre.
We’re currently seeking fluent Italian or Spanish speakers to join our Customer Contact Centre as dedicated service professionals. As a Customer Contact Centre Agent, you’ll be the voice of Qatar Airways- delivering world-class service primarily over the phone, with additional support provided through web chat as needed. Your mission: to ensure every customer interaction is smooth, satisfying, and memorable.
Your specific responsibilities will include:
Handle inbound customer inquiries with professionalism and empathy
Promote, upsell, and cross-sell Qatar Airways products and services
Create, modify, and refund flight reservations
Provide accurate fare quotes and assist with ticket issuance and re-issuance
Support e-commerce, trade, and loyalty program activities
Escalate complex queries when needed to ensure smooth customer experience and satisfaction
Relocation & Training
This role requires relocation to Wroclaw, Poland. You’ll receive:
5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies
Dedicated support from experienced specialists every step of your onboarding journey
What We Offer
• Competitive Salary- Rewarding your talent and experience
Travel Privileges- Explore the world with exclusive flight benefits
Private Healthcare- Luxmed coverage fully paid by Qatar Airways
Monthly MyBenefit Points- Choose perks that match your lifestyle
Social Fund Access- Co-financed holidays, cultural events, and festive bonuses
Referral Rewards- Get paid for helping us find great talent
Relocation Support- Assistance for candidates moving to Poland
Annual Leave - In full compliance with Polish labor law
Qualification
About you
We’re looking for candidates who bring passion, energy, and a customer-first mindset. Ideal qualifications include:
Education & Experience
Minimum high school diploma
At least 1 year of customer service experience
Relevant experience in GDS System (Ama…
