About the role
Summary
Service Desk Analyst
On Site
Manchester Airport
Why MAG?
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve millions of passengers every year across Manchester, London Stansted and East Midlands Airports. With over 270 destinations across the globe, our businesses not only bring people together but also support the prosperity of the regions in which we operate.
Sustainability is one of our core values and shapes everything we do. We're committed to protecting the environment, supporting our local communities and creating opportunities for our people to grow and thrive. At MAG, we know that a first-class customer journey starts with a first-class colleague experience. We are proud to be home to thousands of Journey Makers who keep the world moving every day.
You'll also have access to some great benefits including:
Flexible and generous company pension plan with company contributions up to 10%
24 days holiday plus bank holidays
Free parking
Subsidised public transport
Huge range of company discounts
Two volunteering days per year
Free Virtual GP service, available 24/7
Care Concierge service
The role
Technology plays a vital role in keeping our airports running smoothly, and our Service Desk team sits at the heart of it all. As a Service Desk Analyst, you'll be the first point of contact for colleagues, partners and airport stakeholders who need technology support, delivering a professional, friendly and efficient service every day.
From helping individual users resolve technical issues to supporting major operational systems used across the airport, you'll play an important part in maintaining service continuity and ensuring our customers receive the support they need. You'll be working in a fast-paced environment where no two days are the same, using your problem-solving skills and excellent customer service approach to make a real difference.
Acting as the first point of contact for all IT incidents and service requests.
Delivering excellent customer service and clear communication to users at all levels across the business.
Taking owners…
