About the role
Are you our new Senior Coordinator Passenger Rights and Compliance?
The Senior Coordinator, Passenger Rights and Compliance, is responsible for managing passenger rights claims and supporting with legal, administrative and compliance tasks. The role ensures that claims are handled in accordance with applicable passenger rights legislation, company policies, and regulatory requirements. The Senior Coordinator also supports legal proceedings by investigating cases, gathering evidence, administrative follow-ups.
What is it like to work at Norwegian
Norwegian’s vision is to be the most loved and trusted airline in Europe, and our people are key to achieving that goal.
Here, you’ll find a diverse and dynamic workforce united by a shared purpose and passion for connecting people.
No matter your role, you’ll make engaging connections every day. We care for, encourage, and cheer each other on, celebrating new ideas and different ways of doing things.
In this role you will be responsible for
Manage claims and ensure timely, accurate handling in line with applicable legislation and internal procedures.
Collaborate with internal departments, including Operations, Customer Service, and Legal, to ensure accurate and efficient case handling.
Investigate the causes of operational disruptions by collecting and analysing relevant information from internal systems and stakeholders.
Gather, review, and organize documentation and evidence in reports, to support the company's legal position.
Assist Passenger Rights Advisors and other team members with case preparation, legal documentation and administrative tasks.
Receive, open, sort, and scan incoming physical mail, ensuring legal correspondence is processed promptly and accurately.
Stay informed and up to date on current legislations regarding customer rights and airline liability, EU261/2004, and other relevant regulations.
Keep abreast of changes to Norwegian’s and Widerøe’s policies and guidelines, ensuring compliance in all interactions.
Contribute on solving other tasks at Customer Care when needed.
You are our ideal candidate if
Minimum 1 year experience from Customer Service.
Knowledge of all aspects of airp…
