About the role
PlaneSense, Inc., which manages and operates a large fleet of Pilatus PC-12 & PC-24 aircraft on behalf of fractional share owners, seeks to hire a highly capable and self-motivated person for the full-time position of Crew Services Representative in Portsmouth, NH. This position performs a complete spectrum of aviation-related Customer and Crew Service work within its Flight Operations Center (FOC).
The Flight Operations Center (FOC) functions as the operational nerve center for PlaneSense, Inc. and Cobalt, LLC. inside of the highly regulated and rapidly changing aviation industry. The primary directive of the Crew Services Representative is to maintain constant situational awareness of assigned aircraft, advocacy for, communication and coordination with PlaneSense crew members, various departments, and vendors. Accurate and complete execution of assigned duties and responsibilities is required.
Essential Duties and Responsibilities
Vigilant situational awareness of assigned aircraft and crew members
Management of assigned:
Crew member duty and rest
Flight schedule and legalities
Pursuit of excellent customer service via the following:
Advocacy on behalf of crew members
Coordination and communication with Owner Services and Scheduling
Coordination and execution of logistical needs for assigned crew members including:
Accommodations
Transportation and relocation
Crew meals
Coordination and execution of logistical needs for assigned aircraft including:
FBO arrival and departure arrangements
Preliminary review of applicable weather, NOTAMs, and TFRs
Securement of parking, arrival, and departure slots
International and CBP requirements and arrangements
Other duties may be assigned by FOC leadership
Qualifications
Remarkable customer service skills
Exceptional English verbal and written skills
High aptitude for learning
Driven to contribute
Personal and professional resilience
Capable of working assigned shift that may include early mornings and late nights, weekends, and holidays
Education and/or Work Experience:
Highschool diploma or equivalent required
Minimum 1 year in a service industry preferred
Minimum 1 year in a direct client fa…
