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Field:Corporate & Commercial Employer:CommuteAir

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Managing Director, Commercial Strategy & Network Development
Westlake, OH 44145, USA, United States
CommuteAir
What the position is: The Managing Director of Commercial Strategy & Network Development plays a pivotal role in CommuteAir’s future success by helping to…
Posted 13 days agoSales & Marketing
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Retail Assistant Manager

FedEx Express · Philadelphia, PA, United States

Apply on FedEx Express Full posting

Field: Corporate & Administration
Contract: Full time
Location: Philadelphia, PA, United States
Posted: 10 days ago

About the role

POSITION SUMMARY Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member. GENERAL DUTIES AND RESPONSIBILITIES (This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive) Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers Evaluates the efficiency and productivity of team members in creating positive customer experiences If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered Provides training and development of team members on assigned shifts by monitoring goals and providing feedback Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed Oversees shipping related services and activities Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives Complies with and enforces FedEx Office established policies and procedures and maintains an environment of…

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Managing Director, Commercial Strategy & Network Development