About the role
Date Posted
2025-12-02 Country
Japan Location
Tokyo International Air Terminal 1F, IT Machine Room (S3D0), Ota-ku, Haneda Airport 2-6-5, Tokyo, Japan Position Role Type
Unspecified
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Connected Aviation Solutions Business advances information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely.
We are seeking a Technician, Field Service to join our Airports Team, based in Haneda International Airport, Japan. We are seeking an enthusiastic team player with excellent communication skills and a strong focus on customer service who will have the following primary responsibilities, but not limited to:
Job Responsibilities:
· Responsible for the agreed Service Level Agreement (SLA) target on system operations including server and network.
· Regular communication with the customer on site progress and take any remedial action for deficiencies.
· Serve as customer liaison and point of contact for all key activities with a variety of airlines and airport authority customers. This includes but is not limited to the following: airline upgrades, Airport System (CUPPS and Biometric Passenger Processing System) hardware relocation for airport gate and/or check-in counter expansion, ensuring continual compliance and reporting of service level performance, escalations, and ensuring customer, corporate or local procedures/expectations are compliant, installations, etc.
· Develop on site policy and procedures
· Requires rotational shift duty onsite
· Promote continual quality improvements and development of quality control programs.
· Documentation for develop training material and perform training sessions for system users.
· Meet regularly with the airport and airlines to review the current service performance, present reports on equipment and se…
