About the role
Turn your passion for technology and your language skills into real-world experience. As an IT Customer Support Intern, you'll help users, troubleshoot issues, and learn how IT support operates in an international business environment. Build valuable skills while growing alongside experienced professionals.
Tasks
Supporting the team in handling basic customer inquiries and service requests under supervision
Registering, categorizing and routing tickets to appropriate support teams
Monitoring ticket status and supporting follow-up activities
Assisting in maintaining process documentation, user manuals and knowledge base articles
Supporting data quality activities related to tickets, requests and support processes
Collecting information and preparing simple reports, analyses and presentations
Participating in application trainings and knowledge-sharing sessions
Supporting testing activities for new processes, tools and system enhancements
Assisting the team in process improvement initiatives and administrative tasks
Learning business processes and applications used within Lufthansa Group
Cooperating with team members and stakeholders to ensure efficient service delivery
Requirements
Student or graduate interested in IT Support, Customer Service or Business Operations
English language skills at minimum B2 level
German language skills at minimum B2 level
Basic knowledge of Microsoft Office applications
Interest in IT systems, applications and customer support processes
Willingness to learn new tools and technologies
Customer orientation
Willingness to learn and develop new skills
Team player
Excellent communication skills in intercultural environment
Diligent, independent and systematic approach to work
High precision and attention to detail
Strong time management and organizational skills
Proactive attitude
Flexibility and adaptability
Ability to work under guidance and accept feedback
*CV/Resume required
*Must possess permit to work in Poland
About Lufthansa Group Business Services Sp. z o.o.
Lufthansa Group Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire company…
