About the role
Our Customer Service & Sales team is at the forefront of delivering excellence. By managing relationships, leading proactive solutions, and elevating the client experience, every interaction makes a difference. Join us to grow your career and contribute to CAE’s global mission of enhancing safety and readiness. Description
Join our Business Aviation Training Centre in Vienna (Schwechat) as a Customer Services Representative, where you'll be part of our global Business Aviation Training team.
We have recently opened our newest business aviation training centre in Vienna, Austria. Be part of a growing team supporting world-class training operations. CAE currently operates six state-of-the-art Full Flight Simulators in Vienna, including the Global 7500, Global 6000, Challenger 350, PC-24, Phenom 100, and Phenom 300. The 8,000-square-metre facility has capacity for future expansion and is purpose-built to deliver advanced pilot training in Central Europe.
The role we are offering you
The Customer Services Representative (CSR) is responsible for delivering an exceptional customer experience and supporting the daily operations of the Training Centre. As the first point of contact for customers and visitors, the CSR works closely with internal teams to ensure smooth operations and a high standard of service.
Key Responsibilities
Welcome customers and visitors to the Training Centre, ensuring registration and security procedures are followed.
Act as the primary point of contact for customers and visitors throughout their time at the Training Centre.
Collaborate with internal departments to ensure customer service expectations are consistently met.
Support the resolution of customer inquiries, issues, and complaints, ensuring appropriate follow-up.
Perform administrative duties that support customers throughout the training process.
Assist with customer surveys, including encouraging participation and supporting data collection and reporting.
Manage stock levels and ordering of CAE-branded merchandise for the Training Centre.
Support customer events and other Training Centre activities.
Perform reception and front desk duties.
Manage multiple priorities whil…
