About the role
Role Introduction
Reports to: Head of Cargo Global Partnerships & Customer Solutions
Drive the design, development and implementation of specialised cargo customer solutions that address evolving market trends and customer needs. Working across Cargo Commercial, Service Delivery, Marketing and Global Partnerships, you will shape solution portfolios from concept and commercialisation through to service delivery.
Lead product research, market analysis, roadmap development and implementation projects while building strong relationships with shippers, freight forwarders and service providers. Using data and analytics, you will identify opportunities to improve product performance, profitability and customer value. Your work will help deliver meaningful solutions that strengthen Cathay Cargo's position in the market and create impact for customers around the world, moving people and businesses forward.
Key Responsibilities
Lead the research, development and management of specialised cargo customer solutions across the full customer journey from sales to service delivery
Conduct market and competitive analysis to identify customer needs, industry trends and differentiating solution opportunities
Define product development priorities, build commercial cases and establish roadmaps that support business growth
Manage projects and coordinate cross-functional stakeholders to ensure timely implementation of product enhancements and new solutions
Partner with Cargo Service Delivery teams to ensure customer solutions and operational processes meet commercial requirements
Evaluate emerging technologies and recommend opportunities to improve efficiency and effectiveness in solution delivery
Build and maintain relationships with shippers, freight forwarders, service providers and other key stakeholders to identify business opportunities
Support supplier engagement and negotiations to help secure favourable outcomes for Cathay Cargo
Equip sales teams and global partners with the knowledge, tools and messaging required to promote customer solutions effectively
Lead data analytics initiatives and use business insights to drive continuous improvement in product performanc…
