About the role
Build partnerships. Drive growth. Take aviation further!
Lead strategic customer accounts, uncover new business opportunities, negotiate impactful deals, and turn customer relationships into long-term success.
Bring your commercial expertise and passion for aviation! Fly with us and take your career to new heights!
Tasks
Your main tasks include, among others:
Act as the primary contractual and commercial interface for assigned key accounts, ensuring delivery of all contractual obligations and maximizing customer value
Lead account planning sessions with Customer Success, Sales, and Service teams to identify opportunities for upselling, cross-selling, and solution expansion
Proactively identify and pursue new business opportunities within existing accounts, collaborating closely with the Account Executive and Sales Development Manager
Monitor account health, customer satisfaction, and performance metrics; develop action plans to address risks and capitalize on growth opportunities
Initiate and lead improvement projects for products, processes, and customer experience
Requirements
The ideal Strategic Account Manager must fulfill the following requirements:
Bachelor’s degree required
Master’s degree (MBA or equivalent) preferred
2 - 3 years in aviation, account management, customer service, or sales & marketing required
Technical/engineering experience is a plus
Fluency in English language required
German, Spanish and/or Portuguese language desirable
Knowledge in aviation MRO, accounting, controlling, financials
MS Office skills as expert
Knowledge in SAP, business warehouse, CRM platforms and/or relevant operational systems
Willingness to travel
Must possess a valid driver’s license
Shift work / overtime
Manage constant time pressure
Manage high stress levels
Must possess a legal work permit in the U.S.
About Lufthansa Technik Component Services LLC.
Lufthansa Technik is the worldwide leading independent provider of maintenance, repair, overhaul and modification services for civil aircraft. With tailored maintenance programs and state-of-the-art repair methods we ensure the durable reliability and availability of our customers’ aircraft f…
