About the role
Overview of the role:
WestJet is seeking a Program Manager - Operational Audit. Reporting to the Senior Manager - Group Audit, Investigations & Safety Data, this role plays a critical role in ensuring WestJet’s operational safety audit program exceeds regulatory and industry benchmarks. The successful candidate will travel frequently throughout the WestJet network (must be eligible to obtain and maintain a U.S. L-1B Visa) to oversee system and operational quality assurance, lead company-wide safety audits, and provide actionable insight on safety and quality performance.
Key deliverables include:
Manage and continue developing the company-wide operational safety audit program through detailed planning, scoping, execution, and review. Ensure audits are properly resourced, meet quality standards, and deliver meaningful results to stakeholders.
Create comprehensive audit engagement plans and checklists with input and agreement from business leaders.
Oversee the IATA Operational Safety Audit (IOSA) certification program for all WestJet Group certificates. Document departmental standards and procedures for all standards and recommended practices. Implement standards in the operation, coordinate mandatory observations and interviews, and address corrective actions promptly for both external and internal audits biannually.
Identify and report systemic and operational safety deficiencies to the Executive Vice Presidents (EVPs), Vice Presidents (VPs), operations managers, and personnel responsible for the area of deficiency as needed. Coordinate with various business leaders to ensure ongoing improvement and maintain focus on WestJet’s safety programs.
Develop, deliver, and maintain initial and recurrent training for all operational auditors. Ensure oversight is conducted on operational auditors, including identifying opportunities for individual auditor continuous improvement. Gather and analyze feedback from audit surveys, incorporating lessons learned into training, procedures, and team practices.
Lead, execute, and document operational quality audits in compliance with the standards outlined by Transport Canada, IATA, and internal protocols. Additionally, lead focuse…
