About the role
Company Description
Cathay is a leading premium travel lifestyle brand based in Hong Kong, offering products and services across four lines of business – Premium Travel, Cargo, Low-Cost Travel and Lifestyle. The Cathay Group comprises premium full-service airline Cathay Pacific, cargo business Cathay Cargo, low-cost airline HK Express, express all-cargo carrier Air Hong Kong, and various other subsidiaries.
Cathay Pacific was founded in Hong Kong in 1946. The Group has been deeply committed to its home base, extending to the rest of Greater Bay Area, and making substantial investments to develop Hong Kong as one of the world’s leading international aviation centres.
Role Introduction
Customer Care Advisors are the heart of our service excellence. They deliver top-tier customer service, whether assisting direct customers, travel agents, or corporate clients. By skillfully selling and ticketing, they drive revenue while fostering strong relationships with direct customers and tapping into new corporate opportunities. Their proactive approach maximizes every business interaction, and they’re always ready to collaborate with the team to achieve shared success.
Key Responsibilities
Recommending travel products, fares and services and providing after sales support
Assisting customer to reserve and adjust flight booking transactions
Assisting customers to use our website – cathaypacific.com
Responding to feedback and general enquiries by phone, email and web channels from worldwide
Assisting our customers with planning their journeys
Requirements
Fluency in English (at least B2)
Fluency in Spanish and Catalan (at least B2)
Strong communication skills and exceptional phone manners
A genuine passion for delivering top-notch customer service every time
A growth mindset with a desire to keep learning and improving
Willingness to attend onsite training in Kraków for 6 months (fully office-based), with the flexibility to transition to a hybrid work model afterwards
Knowledge of airline systems and operations will be an advantage but not essential (for instance Amadeus)
Benefits
We offer all our employees (and their travel nominees) discounted flights on Cat…
