About the role
Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel.
Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Concierge. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.
DUTIES & RESPONSIBILITIES
Provide world-class service during every interaction with our clientele to develop and maintain long term relationships
Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations
Check in and register clientele, determine their specific needs and ensure proper follow up
Coordinate customer service order requests including catering, transportation, entertainment reservations, etc.
Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate
Ensure a pleasant and clean work environment and guest waiting areas
Periodically inspect and organize facilities and replenish amenities and beverages
Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries
Dispatch responsibilities – such as coordinating services between crew members and line service personnel
Transport crews and passengers to local hotels and/or airport terminal as needed
Initiating emergency response procedures when required
Other duties as assigned
EDUCATION & EXPERIENCE
High school graduation
Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred
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