About the role
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together. Job overview and responsibilities
This position will drive technological innovation in conversational AI and autonomous systems, shaping United's future as we advance our digital transformation. As a technical leader, you will have exceptional engineering expertise, strong communication skills, and a deep understanding of AI agent architectures, LLM integration patterns, and production-grade system design.
Technical Leadership and Innovation
Design and implement production-grade AI agentic workflows using modern frameworks and industry best practices
Develop sophisticated conversational AI solutions that integrate seamlessly with United's retail systems and customer-facing channels across web, mobile, and voice
Build scalable, reliable AI agent architectures that support complex customer journeys and deliver measurable business outcomes
Establish engineering standards, patterns, and best practices for AI agent development across the organization
Drive continuous improvement of AI system performance, reliability, and customer experience outcomes
Evaluate emerging AI technologies and frameworks, making strategic recommendations for adoption
Collaboration and Stakeholder Management
Engage and collaborate with product managers, data scientists, business stakeholders, and engineering teams to translate business requirements into technical solutions
Partner with Digital Technology, Customer Support & Advocacy, and Customer Experience organizations to align AI initiatives with strategic business objectives
Share knowledge and mentor engineers, contributing to the growth of United's AI engineering capabilities
Provide technical guidance and thought leadership on AI agent design patterns, prompt engineering, and LLM integration strategies
Foster open communication within cross-functional teams to ensure alignment and successful delivery of AI-powered customer exper…
