About the role
Job Overview
Under general direction of the Sr Customer Experience Programs Manager, coordinates project activities and related tracking for multiple projects in various stages in designated areas of the Customer Experience department. Assists with the development of standardized procedures and project plans for multiple and large processes and projects.
What you will be doing
Creates and maintains project budget control by ensuring the planned expenditure is tracked against actual spend, and all correct budget principles are adhered to by the department for the project.
Participates in preparing budgets and maintaining budget accounts; ensures the maintenance of records in support of budget administration, first point of contact for any invoices received.
Creates and maintains department project dashboard to increase transparency for Customer Experience leadership team.
Works with project owners to create project schedules and revises as appropriate to meet changing needs and requirements.
Provides project owner with tools to organize and manage initiatives, timeline, and budget. Coordinates and updates individual plans as a central resource for all Customer Experience managers to provide a consistent approach for all initiatives and to provide quick plan/project tracking.
Meets regularly with project owners to assist with reporting and tracking.
Effectively communicates relevant project information to superiors and business owners.
Composes routine and non-routine correspondence, researches, compiles and prepares a variety of reports and materials utilizing word processing, presentation/graphics and spreadsheet software.
Monitors various terminal projects and vendor relationships that may impact terminal operations and overall customer experience and informs department leadership team. Updates and monitors various spreadsheets related to other departmental issues/projects that directly impact the customer experience (i.e. Maintenance issues, DCC/Planning Projects, CBP related improvements, etc.) and communicates updates to key personnel Prepares and disseminates information in report and/or PowerPoint format. Other related duties as assigned.
What y…
